Frequently Asked Questions

A. Quadratec is your source for just about anything you need for your Jeep, Sport Utility Vehicle (SUV) or Truck. We carry a large inventory so we can ship your order in a timely fashion. Jeep and truck enthusiasts who knew that Jeep and truck owners deserved a better level of service founded Quadratec.
A. Some email providers may block or limit the emails that you can receive. If you do not receive our order confirmation email and/or an order detail email, we recommend that you review your order on the web site. You will be able to see the status of the entire order as well as the status of the individual items on order. If your order is still on Manager Review after 24 hours of placing the order (excluding weekends and holidays), we would recommend that you contact Quadratec at 1-(800)-421-2215 as we may need additional information to process your order
A. If you prefer to phone-in your gift certificate order, first download and print the Gift Certificate form (click here). Your Quadratec sales representative will give you an Activation Code to write on the Gift Certificate form. Once complete, you're all ready to give it as a gift!

A. Please see video below.

A. Yes! Ordering at Quadratec.com is fast and secure. All credit card transactions at Quadratec.com are securely processed using secure socket layer (SSL) software, which is the industry standard and among the best software available for secure commerce transactions. SSL encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels on the Internet. Of course, if you feel more comfortable, you can always phone in your order toll free at: 1-(800)-421-2215
A. We will send you an order acknowledgement email promptly after receiving your order on the web site, so you get verification that your order was properly received. We will also send you a shipment confirmation email when your order leaves our warehouse and is on its way to you. You can also check your order status on-line. Use the My Account button on top of every page, email us or call us at 1-(800)-421-2215.
A. With certain items you will see the "Instant Rebate" logo. When you click on this button, you receive the "Instant Rebated" price on that particular item. We do this so we can offer our customers the best possible price.
A. Quadratec will match a competitors delivered price, which will include shipping and tax, for the same brand product as long as it is from an authorized distributor, the product is in stock and the price can be verified in a current catalog, web site, or advertisement. The pricing match guarantee will not apply to items listed from auction web sites, or clearance, closeout, discontinued, second, scratch and dent or are priced incorrectly in the authorized distributor's catalog, web site, or ad. The price match guarantee can not be based on club or membership discounts or group buys and cannot be combined with any other offers.
A. If you are not completely satisfied with one of our products you may return it any time within 30 days of the date of Sale for a hassle-free refund of the amount paid for the product. Refunds do not include shipping costs. On exchange of defective products, Quadratec will pay for shipping on the outbound replacement product only. We only specify that the product not be damaged, missing components or manufacturer's documentation. Special order or non-stocking items are specifically exempted from this policy and will be assessed an appropriate re-stocking charge. Place your name and order number on the package for efficient identification. Please note that we do not pay the shipping charges involved in returning goods. Wheels are not returnable after tires have been mounted.

To print the Returns Form, download it here.

Need Adobe Acrobat Reader?, click here

A. If you need to contact someone at Quadratec you can use the following methods

International Customers (Outside of United States):

If you are ordering from outside of the United States and have a question for our Customer Service Team, please email us at [email protected] International customers can also call us at 610-701-3336.

Check order status

If you'd like to check the status of your order, visit our Order History page.

Technical Support:

If you have any Technical questions about a product or service, please contact our Customer Service Team at [email protected]. We are receiving a large volume of email, so please allow up to two business days for us to respond to your email request.

Fax Order:

Place order via our 24-hour Fax: 610-701-2402

Download a printable fax order form here

Pick Up Available:

Monday-Friday 9AM-5PM (EST)

(Follow signs for customer pickup to warehouse building)

Mailing Address
Quadratec
1028 Saunders Lane
West Chester, PA 19380

Directions to Quadratec

From points South of West Chester:
  • Get on Route 202 North
  • Take the US-322 West Paoli/Downingtown exit ramp
  • Make a right at the traffic light onto Phoenixville Pike
  • Continue 0.4 miles to Saunders Lane
  • Make right onto Saunders Lane
  • Our building is 500 feet ahead on right, just past the bus company. Look for signs pointing to Quadratec.
From points North of West Chester:
  • Get on Route 202 South
  • Take the Boot Road exit
  • At the top of the exit ramp, make a right
  • Continue to the traffic light
  • Make a left onto Phoenixville Pike
  • Continue 1 mile to Saunders Lane
  • Make left onto Saunders Lane
  • Our building is 500 feet ahead on right, just past the bus company. Look for signs pointing to Quadratec.
A. If you would like to order from Quadratec, you can call us or order online at Quadratec.com. If you'd like to fax in your order, simply use our Fax Order Form and fax it to 610-701-2402.
A. Our Customer Service and Sales Department are: (All Times are EST): Phone Customer Service: 1-(800) 421-2215 9:00 AM - 5:00 PM (EST) Monday - Friday

Phone Sales Department: 1-(800)-421-2215

8:00 AM - Midnight (EST) Monday - Thursday
8:00 AM - 9:00 PM (EST) Friday
9:00 AM - 5:00 PM (EST) Saturday

A. Yes, Quadratec prints a variety of catalogs for different vehicle makes. Please click on Request a Catalog to request your free catalog.
A. Yes we do. Quadratec ships to customers all over the world every day. You can place your order on our web site, and we will contact you within 1 to 2 business days to provide you with details about your order including freight charges and transit times. You can also email our International sales team at [email protected] , or call 1-(800) 421-2215 if you are outside the USA or Canada for details. For shipments to Canada the freight will be calculated at check-out. If there are exceptions to standard freight policy you will be contacted prior to order shipment. For orders from other regions please place your order online and you will be contacted with a shipping quote and the order will be held for customer approval.
A. Orders received before 3:30pm Eastern Time will ship the same business day on in stock items. Normal shipping can be from 2 to 8 working days.
  • North East 2-4 business days
  • Mid-Atlantic 2-4 business days
  • South East 4-6 business days
  • Mid West 4-6 business days
  • South West 6-8 business days
  • North West 7-9 business days

* Special orders & truck shipments can take approximately 2 to 6 weeks depending on the items. Call (800)745-5337 for details.

* Major Holiday's will not be counted as a business day when calculating shipping.

A. All parts are covered only by their Manufacturer's Warranties and/or Guarantees. Quadratec can assume no responsibility for use or application by the user. We have made every effort to ensure that the information on this website is correct. However any typographical or printing errors, Prices or Specifications (subject to change) will be corrected without prior notice.
A. Because we are a Master Warehouse Distributor we carry a huge amount of inventory. Sometimes however, an item will be in short supply. You will be notified if an order cannot ship in a timely manner. Except for Special Orders and some Drop Shipments we will not charge your credit card for orders, which have not been shipped.
A. If you are not completely satisfied with one of our products you may return it any time within 30 days of the date of Sale for a hassle-free refund of the amount paid for the product. Refunds do not include shipping costs. On exchange of defective products, Quadratec will pay for shipping on the outbound replacement product only. We only specify that the product not be damaged, missing components or manufacturer's documentation. Special order or non-stocking items are specifically exempted from this policy and will be assessed an appropriate re-stocking charge. Place your name and order number on the package for efficient identification. Please note that we do not pay the shipping charges involved in returning goods.
A. Except for Special Orders (e.g. Hardtops) and some Drop Shipments we will not charge your credit card for orders, which have not been shipped.
A. Our employees are factory-trained specialists. You can speak with someone using our Live Chat or by dialing 1-(800)-421-2215 and they will be happy to assist you with any question you have.
A. During the check-out process log-in to your account as an existing customer and simply update your information. This information will be saved however, any changes made to your address may impact the delivery of unshipped items (back-orders or drop shipped items) from prior orders. You can also contact Customer Service at 1-(800) 421-2215 to update your information or send an email to our Customer Service
A. We do not have retail outlets. However you are more than welcome to pick up your order at our West Chester (PA) location. Please call in your order ahead, so that we can have it ready for you to pick up.
A. With the exception of a very small percentage of drop-ship orders, only orders shipped to an address in Pennsylvania or Nevada will be charged a sales tax.
A. Most orders will be shipped by FedEx. Small items may ship via the Postal Service. Hardtops ship by truck freight, we will contact you with the final cost. Collect. See our shipping table for actual shipping cost. We often ship from multiple locations throughout the US to give you better and more economical service.
A. Quadratec is committed to keeping your personal information private and safe. We use encrypted secure communications in our checkout. We have periodic security scans of our networks by the independent security firm called TrustWave. For additional details, please read our complete Privacy Policy.
For each visitor to our web site, our web server automatically recognizes and retains the visitor's domain name. Information about page usage is gathered, which allows us to determine overall site usage patterns. Other data such as order information and specific visitor requests may be stored in user-specific file. Certain information must be provided by the customer to properly complete orders and deliver to the correct address. This information is retained to expedite future orders.
The information is primarily used to improve our site for the purpose of better serving our valued customers. Occasionally we will use the information to send our customers an e-mail announcement. This e-mail may contain new product introductions and/or exclusive offers specifically tailored for the vehicles they own. For example: We don't want to send you a special deal on a Jeep top, if you drive a Dodge Ram. To have further privacy questions answered, please write to: [email protected]
A. Quadratec is not a virtual company. We have a full-time in house call center, three warehouses, a drive-up parts center and a modern 63,000 square foot fulfillment facility. With our up-to-date logistics technology, we are able to ship your order quickly. If you have questions, please call or visit us.