Reviews for Bestop 54723-35 Supertop NX Soft Top with Tinted Windows for 07-18 Jeep Wrangler Unlimited JK 4 Door

Instead of writing a review I wanted to share the email I'm sending to Bestop about this product. What an awful experience with this product/company. If you buy this top, make sure you're a person that has A LOT of patience and understanding....

Hi there. I recently purchased a SuperTop NX Soft Top model 54723-35 and what an awful experience I had with my first Bestop purchase. Additionally I'll mention I purchased the incredibly overpriced 42806-01 HOSS Hard Top Cart which is $250 and is at most $10 in metal piping. I did it anyway because I thought it would be good for taking off the hard top and storing it so I forced myself to pay the outrageous price.

My first problem was with the Hard Top cart. The size adjusting buckle is made of the cheapest plastic known to man and actually bent when I went to tighten it after getting it on my hard top. Unbelievable. You couldn't provide a metal buckle with this insanely overpriced product?

Next, the instructions for installing the soft top are terrible. This seems to be something I read about many, many times on threads while researching this top. I am generally a person that will ignore such things and write those opinions off to lazy people that think everything is easy which I am not. I was wrong. The instruction verbiage and awful dated looking drawings were absolutely terrible. Why can't you have REAL photos in your manual for a $1300 piece of equipment? I think that's a very small ask for something as complicated as installing this soft top. I would say it could be half as complicated and time consuming if there were proper instructions provided.

Next, I get to the sidebow installation part of the process. Left side goes in great then I get to the right side bow which had NO PREDRILLED HOLES. NONE. So, I had to take out the left pole that I just installed and start measuring because it has to be somewhat precise to be even on both sides and start drilling my own holes and make sure they align properly to the rest of the top parts that connect to the poles.

Next, I get to the Stay Pad part of the installation. Starting hand screwing in the first one and pop, screw just breaks. Not much force required but screw is so cheap that is just snapped off in the hole. I spent another 30 minutes trying to drill out the half of the screw that is broken off in the hole and never could. I was so infuriated by that point I just left it be.

Next, I get to the part of the install that requires the tiny bushings that connect Bow to Header. They are incredibly tiny and I dropped one. I said to myself well, I'm sure for something this expensive they included some additional parts that cost fractions of fractions of a penny to provide to the customer. Nope. Nothing extra. Not one piece of extra hardware. I get extra hardware provided with almost everything including cheap knockoff garbage from Amazon that comes from China that takes 4 weeks to be delivered. $1300 soft top? Nope, not one extra piece of hardware. So now I'm missing a bushing in my install.

I had my friend (a Wrangler owner and enthusiast as well) help me install this and 5 hours later (should have been 2), we were finished and agreed this is the worst piece of equipment that either of us have had to assemble or work with.

So that's my feedback for my first 2 Bestop purchases. I don't know if anyone will even read this or care but I wanted to share my feedback because if no one tells you this stuff, you don't know how to fix it.

Top ripped across the seam 3 weeks after install. As a grown man my heart dropped. Will see what customer service provides. I will say the install went easy. There is a video that explains how everything goes. Installed without a hitch or an issue, did it in 90 degree weather so the top could stretch as they mentioned and got a tan at the same time. But this rip is really crushing knowing the work I have to do again on this regardless.