QUADRATEC IS NOW HIRING IN WEST CHESTER, PA!

View the following career opportunities for positions available at our corporate headquarters in West Chester, Pennsylvania.

Quadratec is the leading specialty retailer of Jeep parts and accessories. We are seeking teammates who will thrive in our collaborative, innovative, and fast-paced culture. Our obsession with Jeeps is borderline outrageous. The only thing we care more about than Jeeps is creating a mind-blowing, positive customer experience.

Quadratec’s main campus is located just outside the historic cobblestone streets of downtown West Chester, PA. We are minutes from the restaurants and urban-culture afforded by West Chester but also just miles from the many award-winning and family-friendly neighbors of rural Chester County. We are also a short hop to downtown Philadelphia, or the not so downtown Pocono and Appalachian Mountain chain resorts.

We offer a fun work environment with great benefits!

Our Call Center is currently recruiting and interviewing for our Customer Service Department.

**For any career inquiry, please submit cover letter, resume and availability to our Human Resources Department at [email protected]

Jeep Expert

Overview:

Quadratec is currently recruiting and interviewing for knowledgeable and reliable Customer Service Representatives to join our fast-paced customer service and support center. Your role will consist of taking incoming calls from customers who are placing orders, inquiring about an existing order, product information, and general order assistance.

Required Knowledge, Skills and Abilities:

  • Good communication skills, verbal and written
  • Basic computer and typing skills
  • Consistent attention to detail and quality
  • Strong time management skills with the majority of your time focused on inbound calls
  • Jeep Enthusiast/Automotive Experience a plus
  • Flexibility with scheduling is preferred, as we will have an occasional need to cover evening and/or weekend shifts

Education and Experience:

  • 3 years of customer service experience preferred but not required
  • High School Diploma or equivalent

We expect new employees to initially cover day shifts, but prefer people that can work flexible hours as we will have a need to cover evening hours and/or weekends. Flexibility in scheduling is important.

This is a full-time, hourly position with benefits.

Education and Experience:

  • 3 years of customer service experience preferred but not required
  • High School Diploma or equivalent

Salary & Benefits:

This is a full-time, hourly position with benefits (medical insurance, 401k, etc.)

Please submit a resume to our Human Resources Department at [email protected]

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Quadratec is an EOE.

Human Resources Generalist

Quadratec is currently looking for a Human Resources Generalist to join our team!

Responsibilities include:

  • Develop and drive the company’s strategy to make our employees our greatest asset and Quadratec a great place to work.
  • Design and implement company policies ensuring consistency and equitable treatment of all employees.
  • Manage the overall recruiting strategy by sourcing, attracting, and selecting all candidates.
  • Build and maintain a world-class employee training and development program.
  • Drive the company’s benefits strategy and implementation to ensure we provide the best possible options for our employees including medical insurance, ancillary insurances, 401(k), etc.
  • Support all employees in resolving issues and disciplinary action, up to and including termination.
  • Administer all payroll functions including budgeting, federal and state documents, forms and payments.
  • Administer all corporate, local, state, and federal personnel forms including new hire paperwork, terminations, workers compensation, unemployment claims etc.

Skills and Experience:

  • Bachelor’s Degree in a related field
  • A minimum of five years of progressive leadership experience in Human Resources positions
  • Human Resources certifications a plus (PHR, SPHR, etc.)
  • Active affiliation with appropriate Human Resources networks and organizations and ongoing community involvement preferred
  • Excellent verbal and written communication skills
  • Strong negotiating and problem solving skills required
  • Knowledge and experience in employment law, compensation, organizational planning, recruitment, organization development, employee relations, safety, employee engagement, and employee development.
  • Payroll software experience a plus

Salary and Benefits:

This is a full-time salaried position with benefits (medical insurance, 401K, etc.)

Please submit a resume to our Human Resources Department at [email protected]

Product Development Manager

Quadratec is currently seeking a Manager to lead our Product Development team and their projects while improving speed and quality, maximizing efficiency, increasing visibility, and hitting self-created deadlines.

Responsibilities include managing a team responsible for:

  • Working with the marketing team to determine what Jeep® aftermarket products to develop or update
  • Designing new products in multiple categories under a variety of house-brands
  • Creating and test-fitting prototype products
  • Identifying, developing, and managing domestic and overseas manufacturing partners
  • Sourcing product specific-production from domestic and overseas manufacturing partners
  • Quality assurance and quality control both in-factory and post-manufacturing
  • Managing legal and patent issues
  • Developing packaging and user instructions/manuals

Skills and Experience:

  • Bachelor’s Degree in a related field
  • Minimum of 10+ years of progressive leadership experience in automotive Product Development
  • Strong ability to empower teams while holding them accountable
  • Excellent verbal and written communication skills
  • Strong international negotiating and problem solving skills
  • Knowledge and experience in automotive parts/accessories design and computer aided design (CAD)
  • Knowledge and experience in international supply-chains
  • Willingness to travel internationally (1-3 times annually)
  • Patent law experience a plus

Salary and Benefits:

This is a full-time salaried position with benefits (medical insurance, 401K, etc.)

Please submit a resume to our Human Resources Department at [email protected]

IT Help Desk Technician

Quadratec has an opportunity for a competent IT Help Desk Technician. In this position, the successful applicant will be responsible for maintaining the integrity of all computer workstations and associated hardware and software within the office buildings. The IT Help Desk Technician will serve as the initial point of contact for team members who are experiencing computer issues.

Essential Responsibilities

  • Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware and software
  • Assist team members with computer problems and answer their questions which includes receiving calls, emails and instant messaging
  • Support remote team members that work remotely
  • Follow up with team members to ensure resolutions provided have met expectations
  • Manage team member user accounts, perform system updates and password resets
  • Conduct daily network backup operations
  • Other duties may be assigned to meet business needs

Essential Skills

  • An Associate’s Degree in Computer Science or related field is preferred
  • 2+ years’ experience with Microsoft Windows 7 pro, Windows 10 Pro, Microsoft Office Suite 2010 and above
  • 2+ years’ Network LAN/WAN experience with TCP/IP. VLAN, VPN and remote management tools
  • 1+ years’ experience Network management with switches, routers and running ethernet cables
  • Understanding IT security concepts including malware remediation using antivirus and endpoint security tools
  • Microsoft Active Directory User Management, Group Policy Management and NTFS Permissions
  • Experience with installing and configuring Apple OS X hardware and software
  • Familiarity with VMWare ESXi, Solarwinds performance monitoring tools, and Linux a plus
  • Exposure to network administration
  • Strong problem-solving, analytical and team working skills
  • An openness to learning new technologies
  • Must be able to lift and move up to 50 pounds

Salary and Benefits:

This is a full-time position with benefits (medical insurance, 401k, etc.)

Compensation will commensurate with experience and skill level.

Please submit a resume to our Human Resources Department at [email protected]