Blog
Photography By: 
FCA stock photo

The wins just seem to keep coming one after another these days for Fiat Chrysler Automobiles.

Already posting significant sales increases each month thanks to vehicle redesigns and new models – including the 2018 Wrangler JL – the automaker recently received positive news on another front.

Quality. Well, initial quality anyway.

FCA Wednesday announced it improved its initial vehicle quality at a faster rate than the automotive industry average, while two brands – Jeep and Dodge – continued impressive gains year over year, according to the latest J.D. Power U.S. Initial Quality Study. The performance marked the third consecutive year FCA has improved its quality score.

“We are pleased to see that the Company’s initial quality improvement has outpaced the industry average for three straight years,” said FCA’s Head of Quality, Scott Garberding. “We have continued to improve and we have more work to do. We are highly focused on satisfying our customers by continuing to bring new technologies and products to market, with improved quality and reliability.”

Overall, Jeep led all FCA brands in quality improvement in this year’s J.D Power IQS, with a significant 10 percent drop in problems against last year. Jeep finished the 2018 study 17th out of 31 brands with 97 problems per 100 vehicles, after ending up 25th last year.

Dodge Ram also continued to fare well for FCA, and placed among the top-10 brands for the second consecutive year. In the past three years, Ram has gone from a near-bottom ranking of 114 problems per 100 vehicles, to 86 per 100 last year, to 84 per 100 in 2018.

The study’s industry average was 93 problems per 100 vehicles.

Additionally, two other FCA vehicles placed in the top three of their respective segments for initial quality with the Dodge Grand Caravan ranked highest among Minivans and the Chrysler 300 third among Large Cars.

FCA’s performance was indicative of the entire domestic industry, with Ford and General Motors Co. all outpacing the industry average rate of improvement.

“There’s no question that most automakers are doing a great job of listening to consumers and are producing vehicle quality of the highest caliber,” said Dave Sargent, vice president of global automotive at J.D. Power. “That said, some vehicle owners are still finding problems. As vehicles become more complex and automated, it is critical that consumers have complete confidence in automakers’ ability to deliver fault-free vehicles.”

Genesis (68), Kia (72) and Hyundai (74) all finished at the top of J.D. Power’s IQS, marking the first time the Korean brands swept the top three slots. Volvo (122), Jaguar (148) and Land Rover (160) all were at the bottom end of the chart.

IQS is based on responses from more than 75,000 purchasers and lessees of new 2018 model-year vehicles surveyed after 90 days of ownership. The study asks customers to identify issues with their vehicles’ design, as well as defects.

The IQS study, now in its 32nd year, is based on a 233-question survey conducted between February and May 2018.

Tags: 

Top Jeep Articles

Jeep truck on road
Blog
Jeep Confirms June Arrival For Gladiator, Pleased With Customer Interest
  • Matt Konkle
  • January 16, 2019
FCA announces release date for Jeep's newest vehicle during the North American International Auto Show.
Blog
FCA Recalling 1.6 Million Jeep, Dodge, Chrysler Vehicles To Fix Air Bags
  • Matt Konkle
  • January 11, 2019
Wrangler and Ram are some of the affected models in this latest recall involving faulty Takata air bags.
Blog
Fiat Chrysler To Pay Some Jeep, Ram Owners In Diesel Emissions Settlement
  • Matt Konkle
  • January 10, 2019
Automaker will not admit to diesel emission cheating in $800 million deal with US Government and state agencies.
Rendering of Jeep Gladiator Hercules truck
Blog
Will A Hercules Lift Jeep Gladiator Against Raptor And ZR2?
  • Matt Konkle
  • January 8, 2019
While not official, a high-performance version of Jeep's new Gladiator truck would directly compete with popular Ford and Chevy editions, giving Jeep a foothold into yet another market.
Reference
How Do I Know When My Jeep Needs New Tires?
  • Eric Ammerman
  • January 7, 2019
Wear alone isn't the only reason you may need new Jeep tires. There can be several reasons what you have now needs replacement.
Reference
Differences Between Full, Mid-Width Or Stubby Bumpers
  • Matt Konkle
  • January 4, 2019
With the amount of aftermarket bumpers around, it can quickly become confusing which one is best. We break down three of the most popular
Blog
FCA Soars In 2018 Behind All-Time Record Year For Jeep
  • Matt Konkle
  • January 3, 2019
Brand jumps 17 percent for the year, helping lead Fiat Chrysler to the best sales growth of Detroit's top-3 automakers.
Reference
Halogen, HID, LED – what are the lighting differences and what should I choose?
  • Scott Ammerman
  • December 19, 2018
Halogen used to be the end all to vehicle lighting. These days it is HID and LED. Here are the differences.
Reference
Modifying Your Jeep Seats and Adding Seat Accessories
  • Matt Konkle
  • December 18, 2018