Directions for returning an item.

Need to return an item?

If you have an account:

If you don't have an account:

1. Complete a Quadratec Merchandise Return Form. Place the return form inside the box with the merchandise you're returning.

2. Complete a Return Label and tape it to the outside of the package.

3. Bring the package to UPS or USPS and ship it back to Quadratec. Please note that UPS or USPS will charge you for shipping the item.

Your satisfaction is guaranteed

If you are not completely satisfied with one of our products, you may return it anytime within 30 days of the date of sale for a hassle-free refund of the amount you paid for the product. Refunds do not includes shipping costs. On exchange of defective products, Quadratec will pay for shipping on the outbound replacement product only. We only specify that returned product not be damaged, missing components, or manufacturer’s documentation. Any special order or non-stocking items are specifically exempted from this policy and will be assessed an appropriate restocking charge. Wheels are not returnable after tires have been mounted.

Are you missing anything from your order?

To ensure that you get your order as quickly as possible, not every item from your order may arrive in the same shipment or on the same day. You can track shipments by visiting your My Account page.

If you’re sure that all shipments have arrived and you’re still missing items from your order, please contact Quadratec customer service.

Was your shipment damaged?

If your shipment was damaged, please do not use the return form below. Instead, contact Quadratec customer service and we’ll issue a claim to get it taken care of as fast as possible.

Still have questions?

If you have another reason for a return other than those listed above please contact our Customer Service department.